Refund policy

RETURNS & STORE CREDIT POLICY

We hope you love your Robe Swim pieces. If your purchase is not quite right, we offer store credit on eligible full-priced items returned in accordance with the conditions below.

We do not provide refunds for change of mind, incorrect sizing or a change of preference.

RETURN ELIGIBILITY

To be eligible for a change-of-mind return:

  • Your return must be requested and lodged within 14 days of receiving your order.

  • The item must be unworn, unwashed, unused and in its original condition.

  • All original tags, packaging and protective coverings must remain attached and intact.

  • Swimwear must be tried on over underwear.

  • The hygiene seal must remain attached and must not have been removed, altered or reapplied.

  • The item must be free from makeup, fake tan, deodorant, perfume, lotions, marks, pet hair and other signs of wear.

  • Proof of purchase must be provided.

  • The return must be approved by Robe Swim before it is sent.

Robe Swim reserves the right to decline a change-of-mind return that does not meet these requirements.

SALE AND DISCOUNTED ITEMS

Sale items, clearance items, products marked “final sale” and items purchased using a promotional or discount code are not eligible for a change-of-mind return, exchange or store credit unless the promotion expressly states otherwise.

This includes orders purchased using a welcome, influencer, promotional or limited-time discount code.

These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or otherwise protected under Australian Consumer Law.

HYGIENE-SENSITIVE ITEMS

For hygiene reasons, the following products cannot be returned for a change of mind:

  • Swimwear with the hygiene seal removed, altered or damaged

  • Earrings once their packaging or hygiene seal has been opened

  • Items showing any evidence of wear, washing or use

This exclusion does not affect your rights where a product is faulty or incorrectly supplied.

STORE CREDIT

Once your return has been received, inspected and approved, store credit will be issued for the amount paid for the eligible returned item.

Original shipping charges, duties and taxes are not included in the store credit. Store credit cannot be redeemed for cash or transferred to another payment method.

If a promotional discount was applied across multiple items, the value of the store credit will reflect the discounted amount actually paid for the returned item.

Where an order included a complimentary gift or gift-with-purchase offer, the promotional item may also need to be returned. If it is not returned, its stated value may be deducted from the store credit where this was disclosed as part of the promotion.

EXCHANGES

Robe Swim does not offer direct exchanges.

If your return is approved, you will receive store credit that can be used to place a new order. We cannot reserve stock while a return is being delivered or processed.

RETURN SHIPPING

Customers are responsible for the cost of returning change-of-mind items to Robe Swim.

We strongly recommend using a tracked postal service and retaining your tracking information until your return has been processed. Robe Swim cannot accept responsibility for return parcels that are lost, delayed or damaged in transit before they are received by us.

Return parcels sent without prior approval or to an address other than the one provided in our return instructions may be refused or experience processing delays.

REFUSED RETURNS

A return may be declined if:

  • It is received outside the return period

  • It was sent without prior approval

  • The item has been worn, washed, used or damaged

  • Tags, packaging or hygiene seals have been removed or altered

  • The item contains marks, odours, makeup, fake tan, deodorant, perfume, lotions, pet hair or other signs of wear

  • The item was damaged through misuse, improper care or failure to follow the care instructions

  • The item is excluded under the sale, promotional or hygiene conditions above

Where a return is declined, the customer may be responsible for the cost of having the item sent back to them.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is faulty, damaged or different from what you ordered, contact hello@robeswim.au as soon as reasonably possible with:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs showing the item and the fault, damage or incorrect product

Please do not return the item until you have received instructions from our team.

We will assess the item and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, refund or other remedy.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, Robe Swim will cover reasonable return-shipping costs.

Damage caused by normal wear and tear, incorrect use, failure to follow care instructions, contact with rough surfaces, improper storage or accidental damage is not considered a manufacturing fault.

Minor differences in colour caused by lighting, photography or individual screen settings are not generally considered a fault unless the product is materially different from its description.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under Australian Consumer Law.

Your consumer guarantee rights are separate from and may continue beyond the 14-day change-of-mind return period.

HOW TO REQUEST A RETURN

Before sending an item back, email hello@robeswim.au with your name, order number, the item you wish to return and your reason for requesting the return.

Please wait for approval and return instructions before posting your item. Returns sent without prior approval may be refused or delayed.

For sizing advice or any other questions, contact hello@robeswim.au.