Purchase Options Cancellation Policy

Effective date: 26 September 2026

This Purchase Options Cancellation Policy applies to subscriptions, recurring purchases, pre-orders, deferred-payment purchases, partial-payment arrangements and any other purchase option offered by Folded Marketing Pty Ltd trading as Robe Swim (“Robe Swim”, “we”, “us” or “our”).

By selecting a purchase option, you agree to the terms displayed on the relevant product page, at checkout and in this policy.

Subscriptions and Recurring Purchases

When purchasing through a subscription or recurring purchase option, the applicable price, billing frequency, delivery schedule, minimum commitment—if any—and other material terms will be displayed before checkout.

By completing your purchase, you authorise Robe Swim and its payment providers to charge your selected payment method automatically according to the displayed billing schedule until the subscription is cancelled or otherwise ends.

Cancelling a Subscription

You may cancel a subscription at any time before your next scheduled payment by:

• managing the subscription through your customer account or subscription portal; or

• emailing hello@robeswim.au.

There is no cancellation fee unless a different arrangement was clearly disclosed and accepted before purchase.

To help prevent the next payment from being processed, cancellation requests should be submitted at least two business days before the next scheduled billing date. A cancellation request received after payment processing has commenced may not prevent that payment or the related order from being processed.

Cancellation applies to future renewals only. It does not automatically cancel or refund an order that has already been charged, allocated, processed, packed or dispatched.

Where an order has already been processed, any return or refund request will be assessed under our Returns and Refund Policy and the Australian Consumer Law.

Pausing, Skipping or Changing a Subscription

Where the relevant subscription option permits, you may request to:

• pause or skip an upcoming delivery;

• change the delivery frequency;

• change the next delivery date;

• update the selected product or variant;

• update your delivery address; or

• update your payment details.

Changes must be made before the applicable processing cut-off. A requested change is not confirmed until it appears in your customer account or you receive written confirmation from Robe Swim.

Changes cannot be applied retrospectively to an order that has already been processed.

Subscription Prices and Discounts

Subscription prices, introductory offers and discounts apply only for the period or number of orders displayed when the subscription is purchased.

If the ongoing subscription price changes, we will provide reasonable notice before the revised price is charged. You may cancel before the new price takes effect.

Any price change will not affect an order that has already been charged.

Failed or Declined Payments

If a recurring payment is declined or unsuccessful, we or our payment provider may attempt to process the payment again.

We may suspend or cancel a subscription if payment cannot be successfully collected. You remain responsible for any valid amount already due for an order that has been processed or supplied.

Pre-Orders

A pre-order allows you to purchase or reserve a product before it is available for immediate dispatch.

The product page will state whether:

• the full purchase price is charged at checkout;

• only a deposit is charged initially;

• the remaining balance will be charged later; and

• an estimated dispatch or availability date applies.

Estimated Dispatch Dates

Pre-order dispatch and availability dates are estimates unless expressly stated otherwise. They may be affected by manufacturing, supplier availability, freight, customs clearance, weather events, carrier disruptions or other circumstances outside Robe Swim’s reasonable control.

We will take reasonable steps to keep customers informed of any material delay.

If we cannot supply a pre-ordered product within the stated timeframe or otherwise within a reasonable time, we will provide an appropriate solution in accordance with the Australian Consumer Law. This may include offering a revised delivery estimate, an alternative product where accepted by you, or a refund.

Cancelling a Pre-Order

To request cancellation of a pre-order, email hello@robeswim.au as soon as possible and include your order number.

We will make reasonable efforts to accommodate the request. However, cancellation cannot be guaranteed once stock has been allocated or the order has entered processing, packing or dispatch.

If the pre-order has already been processed or dispatched, any return request will be assessed under our Returns and Refund Policy and the Australian Consumer Law.

If we approve the cancellation before fulfilment, any eligible refund will be returned to the original payment method.

Mixed Orders

Where an order contains both in-stock and pre-order products, the estimated delivery arrangements will be displayed at checkout or communicated to you.

Depending on the selected delivery arrangement, the order may be held until all products are available or dispatched separately.

Deferred and Partial-Payment Purchases

Where a purchase permits payment at a later date, payment by instalments or payment of an initial deposit, the amount due and applicable payment schedule will be displayed before checkout.

By placing the order, you authorise Robe Swim and its payment providers to charge the remaining balance according to that schedule.

You are responsible for maintaining valid and current payment information. If a scheduled payment fails, we may contact you, retry the payment, suspend fulfilment or cancel the order.

If you request cancellation of a deferred or partial-payment order, the request will be assessed according to:

• whether the product has entered production, allocation or fulfilment;

• whether Robe Swim has incurred reasonable, non-recoverable costs;

• the purchase-specific terms displayed before checkout; and

• your rights under the Australian Consumer Law.

Any amount retained following cancellation will only reflect reasonable loss or costs actually incurred and will only be retained where permitted by law.

Order Changes and Customer Information

Customers are responsible for providing complete and accurate contact, delivery and payment information.

Requests to change an address, product, size, colour, delivery method or other order detail must be made as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or fulfilment.

Robe Swim is not responsible for delays, failed deliveries or additional costs resulting from incorrect information supplied by the customer, except to the extent that responsibility cannot be excluded under applicable law.

Cancellation by Robe Swim

We may cancel or suspend a purchase option or related order where reasonably necessary, including where:

• a product is unavailable or cannot be supplied;

• an obvious pricing or product information error has occurred;

• payment cannot be authorised or collected;

• we reasonably suspect fraud or unauthorised activity;

• incorrect customer or delivery information prevents fulfilment;

• a purchase breaches our Terms of Service; or

• circumstances outside our reasonable control prevent supply.

If we cancel an order after payment has been collected and no product has been supplied, we will provide a refund of the applicable amount unless we are legally entitled to retain part of the payment.

We will not substitute a materially different product without your agreement.

Refund Processing

Approved refunds will ordinarily be returned to the original payment method.

Although Robe Swim may initiate the refund promptly, the time required for the amount to appear in your account may vary depending on your bank, card issuer or payment provider.

Any shipping charges, transaction costs or deposits will be refunded where required by the Australian Consumer Law or where otherwise approved under this policy.

Returns After Cancellation

Cancelling a subscription or recurring purchase does not automatically create a right to return products already received.

Change-of-mind returns are governed by our Returns and Refund Policy. Separate rights may apply where a product is faulty, damaged, incorrectly supplied or does not meet an applicable consumer guarantee.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

If a product is faulty, unsafe, damaged, incorrectly supplied, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy.

These rights apply regardless of any separate subscription, pre-order or cancellation terms.

Changes to This Policy

We may update this policy to reflect changes to our purchase options, business practices or legal obligations.

Changes will apply to future purchases from the date the revised policy is published. Material changes affecting an existing subscription will be communicated where reasonably required.

Contact Us

For subscription cancellations, pre-order enquiries, payment changes or other assistance, please contact:

Robe Swim
Operated by Folded Marketing Pty Ltd
ABN: 44 689 619 065
Email: hello@robeswim.au