Shipping policy

SHIPPING & DELIVERY

ORDER PROCESSING

Orders are carefully packed and dispatched within 1–2 business days, excluding weekends and Queensland public holidays.

Once your order has been dispatched, tracking information will be sent by email or SMS. Delivery timeframes begin from the date of dispatch and are estimates only.

Please ensure your name, delivery address and contact details are correct before completing your order. Robe Swim cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

If you notice an error in your shipping details, please contact us as soon as possible at hello@robeswim.au. We will do our best to update your details before dispatch; however, changes cannot be guaranteed once an order has entered processing or has been collected by the carrier.

AUSTRALIAN SHIPPING

Australian orders are shipped with Australia Post.

Express Post

  • Estimated delivery: 1–3 business days after dispatch

  • Flat rate: $15 AUD

Standard Parcel Post

  • Estimated delivery: 5–8 business days after dispatch

  • Flat rate: $12 AUD

  • Complimentary standard shipping on Australian orders over $150 AUD

Additional delivery time may be required for regional and remote locations.

INTERNATIONAL SHIPPING

International orders are shipped with DHL Express.

Available shipping rates and estimated delivery timeframes will be displayed at checkout based on your destination. Complimentary international shipping may be available on eligible orders over $300 AUD.

International delivery estimates are provided as a guide only. Regional locations, customs processing, peak trading periods, public holidays, severe weather and carrier disruptions may result in additional delays.

CURRENCY, DUTIES AND TAXES

Unless otherwise displayed at checkout, product prices are shown and charged in Australian dollars.

International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country. These charges are not included in the product price or shipping fee and remain the responsibility of the customer.

Robe Swim does not collect or control these charges and cannot estimate their value. We recommend contacting your local customs authority for further information before ordering.

To comply with Australian export requirements, Robe Swim must accurately declare the contents and value of every international shipment as merchandise. We cannot lower the declared value or mark an order as a gift.

TRACKING AND DELIVERY

Please monitor the tracking information provided after dispatch for the most current delivery updates.

If your tracking has not updated for an extended period or your parcel appears to be delayed, contact hello@robeswim.auso our team can assist with an enquiry through the relevant carrier.

Where authority to leave, safe drop or another unattended delivery instruction has been selected, Robe Swim cannot accept responsibility for theft or loss occurring after the carrier has confirmed delivery to the nominated address, subject to any rights available under Australian Consumer Law.

DELIVERY DELAYS

Delivery timeframes are estimates and cannot be guaranteed. Delays caused by customs authorities, carriers, peak periods, public holidays, severe weather or circumstances outside Robe Swim’s reasonable control do not automatically qualify an order for a refund.

If Robe Swim is unable to fulfil your order, we will contact you and provide an appropriate refund or alternative.

For shipping assistance, please contact hello@robeswim.au.